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Community Member
X x lisa x X
Community Member
June 26, 2026
Question

my email is on my account but it wont let me upgrade why?

  • June 26, 2026
  • 1 reply
  • 8 views

My email is updated I receive emails but it won’t let me upgrade why? 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 28, 2026

    Hi ​@X x lisa x X,

     

    We're sorry to hear you're having trouble with your upgrade.

     

    As we're unable to access upgrade or sales accounts from our side, we'd recommend getting in touch with our Sales Team via Live Chat. They'll be able to help you complete the upgrade.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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