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Question

My phone has not been delivered.

  • August 15, 2025
  • 1 reply
  • 50 views
A
Community Member
  • AlW
  • Community Member

Started a new contract on the 9th August 2025 it's now 15th August and still have no handset. Spoke to Agents numerous times and every time they tell me to wait 24 hours that's 6 day's on the run 🤣 what should I do.

    1 reply

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • August 15, 2025

    Hi ​@AlW 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

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