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Community Member
May 31, 2026

my phone is broke first time dropping it and seems the battery as exploded

  • May 31, 2026
  • 1 reply
  • 9 views

I have an iPhone 16 plus and have dropped it and battery has exploded was wondering how to go about getting it fixed 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 2, 2026

    Hi ​@Erin670,

     

    We're sorry to hear about the damage to your iPhone 16 Plus.

     

    If the battery has been damaged or has swollen/exploded, we would strongly recommend that you stop using the device immediately and do not attempt to charge it.

     

    You have a few options for getting it repaired:

    • Contact directly to discuss repair options.
    • Take the device to a Currys store, who may be able to advise on available repair services.
    • Use a reputable third-party phone repair company.

     

    If you have taken insurance for the device, we’d also recommend getting in touch with your provider to know the next steps.

     

    As the damage was caused by an accidental drop, any repair would generally not be covered under the manufacturer's warranty.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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