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Community Member
Henry17353
Community Member
Oct 26, 2026 7:40 PM UTC

my upgrade

I just upgraded to £10 a month 150 gb data and unlimited text and calls but still says I’m paying £16 a month 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 27, 2026 5:40 PM UTC

    Hi ​@Henry17353,

     

    If you've recently upgraded to the £10 plan with 150GB of data and unlimited calls and texts, but your account is still showing £16 per month, we'd recommend checking your itemised bill first.

     

    It's possible that:

    • The £16 charge relates to a bill that was generated before the upgrade was processed.
    • There are additional charges on the bill that are affecting the total amount due.

     

    You can view a breakdown of the charges in the iD Mobile app or your online account by going to Billing and opening your latest bill.

     

    If the bill doesn't explain the difference, please contact our Live Chat team so they can review the plan change and confirm when the new monthly price will apply: https://www.idmobile.co.uk/live-chat 


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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