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(I have spoken to 6 different agents over the past week, and have received different answers)

Keeping things as simple as possible: I bought a new plan instead of upgrading my old sim. I want to keep my old number, but my original PAC code expired. My old sim is deactivated so I can no longer text 65075 to get a PAC code via text. I have requested one using the id app, but that is to switch to id, (I want to leave id) and I cannot request one to leave id, as the sim is disconnected and no options appear on the app.
As a result, I have spoken to several agents for numerous things; I have requested a new PAC code, which when I receive the email, says I have already requested one so I have to wait until that expires (still won’t work). I am aware you can’t switch internally which is why I am now having to switch network. I have scoured the id forum, but when people have the same issue as me, they are told to refer to their private messages, so I am unable to be helped via forums. Another agent suggested I cancel my new plan and upgrade my old sim, but no one has helped me do so. 
I know my number isn’t lost, as they last for 90 days in the system, and my sim was only deactivated on 06/06/2026. 
All I need is a PAC code to leave id mobile, and it is impossible to get. Can anyone help?