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need help

  • April 5, 2026
  • 1 reply
  • 3 views
A
Community Member

Hi, I’m contacting you regarding a mistake I made on my account.

I recently purchased a £8/month plan (20GB with unlimited calls and texts). However, I also ended up buying an additional 6GB add-on for £10 because I thought my main plan wouldn’t start until next month.

I now realise this was an error, as the main plan is already active. I’d like to request a refund for the £10 6GB add-on, as it was purchased by mistake.

Please let me know if you need any further details from me to process this.

Thank you.

1 reply

Owethu M
iD Mobile Employee
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  • Owethu M
  • iD Mobile Employee
  • April 5, 2026

Hi ​@Aichamurray035,

 

Thanks for getting in touch. I completely understand how this situation could happen it’s easy to think an add-on isn’t needed if you weren’t expecting your main plan to start right away.

 

Unfortunately, once an add-on has been purchased, we’re unable to refund or remove it, as outlined in our Terms and Conditions.

 

I know this isn’t ideal, and I really appreciate your understanding. In future, checking your plan start date before adding extras can help avoid overlapping charges.

 

Thanks again for reaching out!

 

Owethu

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