need help to switch to sim only

Hi ​@Becg61,

Thank you for your message.

We are really sorry you’ve been left waiting for a call back, I completely understand how frustrating that must be.

To get this sorted as quickly as possible, the best way to switch to a monthly SIM-only deal is to contact our Sales Team, as they’ll be able to set this up for you straight away. You can reach them by phone on 0800 049 0250 or via live chat, whichever is more convenient for you.

Thanks.

So, I have tried ringing to be met by yet another automated message that doesn’t meet my needs. I want to speak to someone. 
I have tried everything. I was told last week I would get a call back on Thursday that is almost a week ago 

please can come one contact me 

HI ​@Becg61, 

Please note that you can only upgrade to SIM only 24 days before contract end date. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Owethu