Hi ​@Hblee2083 

Thank you for getting in touch with us, I am happy to assist. 

Since your wife currently has a SIM-only £8 monthly plan with iD Mobile and has now purchased an iD Mobile iPhone 17 with unlimited data, there are two possible scenarios depending on how the new phone was ordered:

1. If the iPhone 17 was ordered as an upgrade on the same account
In this case, the SIM-only plan will be automatically replaced by the new iPhone contract. There’s no need to cancel anything the new unlimited data plan will take over, and the existing number will continue to be used.

2. If the iPhone 17 was ordered as a new contract
This means there are now two active contracts:

The existing £8 SIM-only plan

The new iPhone 17 unlimited data plan

We will need to access your wife account so that we can advise accordingly please send us private message.

Thank you,

Zandile 

he iD Mobile Team 

Hi Zandile 

Thanks for reply. I cannot send you a private message as error message below:

Please note: You're unable to send a Private Message to this user. Need help? Click here to create a new topic.

Hi Zandile

Refered to your reply to my husband post today. I have ordered a iPhone 17 with a new contract and having a existing £8 SIM-only plan. Please helps.

We both have tried and not able to send you a private message. Please helps.

Kind regards

Plz closed resolved