Hi ​@AlexRozzatty, 

Thank you for reaching out, and I’m really sorry to hear about the situation I completely understand how stressful this must be, especially when you rely on your phone for work.

While I appreciate your request, I’m afraid we’re unable to process an upgrade earlier than your eligibility date. Upgrades can only be completed once your account reaches the upgrade window.

In the meantime, as your handset is not charging, we would recommend visiting a Currys store, where a technician can assess the device for you. They will be able to check what’s causing the issue and advise on any available options. Please note that any potential costs or next steps would be confirmed by the in-store technician after assessment.

We understand this isn’t ideal given your circumstances, and we truly appreciate your patience. If there’s anything else we can assist with, please let us know.

Owethu

Hi i orderd my upgrade last night can we speed the collection date up its not till 19th June 

Hi ​@tina1lou, 

Thank you for reaching out. 

I apologise, but unfortunately, the collection date cannot be expedited as it depends on stock fulfilment. Please keep an eye on your emails, as you will receive updates regarding your order, including delivery details.

Thanks, 

Anneline