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Community Member
maiso
Community Member
June 26, 2026

need to upgrade but will not let me

  • June 26, 2026
  • 1 reply
  • 10 views

i have tried to upgrade my phone as due an upgrade and it doesn’t seem to take me to the next screen and stays stuck trying to take me to it can u help 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 28, 2026

    Hi ​@maiso,

     

    We're sorry to hear you're having trouble with your upgrade.

     

    As we're unable to access upgrade or sales accounts from our side, we'd recommend getting in touch with our Sales Team via Live Chat. They'll be able to help you complete the upgrade.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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