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Community Member
Kaityler
Community Member
July 9, 2026

new contract

  • July 9, 2026
  • 1 reply
  • 7 views

My current phone contract with id mobile is due to run out. I’m going to upgrade my phone and take a new contract out with id mobile. To keep my same number can I just put my current SIM card in to the new phone. Will my number and everything else all just transfer over 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    July 9, 2026

    Hi ​@Kaityler, 

     

    Thank you for reaching out.

     

    Yes, if you're upgrading your existing iD Mobile contract, you'll keep your current mobile number. Once you receive your new phone, you can simply insert your current SIM card into the new handset, and your number and services should continue to work as normal.

     

    If you haven't yet completed your upgrade and would like to discuss the options available, you can also contact our Sales Team via Live Chat or by calling 0800 049 0250, and they'll be happy to help you find the most suitable upgrade.

     

    Owethu

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