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Question

new contract

  • July 12, 2026
  • 1 reply
  • 7 views
G
Community Member
  • Glg
  • Community Member

Current contract ended.  Renewal option dearer than via 2 other providers, but still an ID mobile contract.  If I do this, can I keep same number ? 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • July 13, 2026

    Hi ​@Glg,

     

    Thanks for getting in touch.

     

    If you're looking at taking out a new iD Mobile contract through another provider, unfortunately you won't be able to keep your existing iD Mobile number, as iD Mobile doesn't support internal number transfers.

     

    To keep your current number, the upgrade would need to be completed directly through iD Mobile.

     

    We'd recommend contacting our Sales team to see what offers are available to you.

     

    You can get in touch with them via Live Chat here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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