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Community Member
AdoBiyWan
Community Member
September 22, 2026
Question

New Contract

  • September 22, 2026
  • 1 reply
  • 15 views

Hi, I recently upgraded from my iD Mobile SIM-only plan to a new 24-month contract/eSIM with iD Mobile. Can you please help me transfer my existing iD Mobile number onto my new eSIM profile?

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 22, 2026

    Hi ​@AdoBiyWan 

     

    Thank you for getting in touch with us.

    Kindly note that if you have upgraded your existing account and kept the same number, there is no need to worry about losing your number. Your eSIM will be linked to your existing iD Mobile number, and once it has been activated on your device, you will continue using the same number you already have with us.

    If you have not yet activated the eSIM or are experiencing any issues with the setup, please let us know and we will be happy to assist further.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

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