new contract for existing customer but rejected as saying so r have enough payment history

2 replies
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Tried to get a new contract and been told rejected as need 90 days payment history with my account. I've been with you over 2 years so I think I've got that covered.

andewhite

Platinum  Contributor

Unfortunately, there can be lots of reasons why you might be declined credit, @Laurajayjay18.

Have you checked your credit history with one of the credit reference agencies. Credit history is just one element in the credit worthiness checks at iD.

🍀

Forum member (non-iD).

Z

Zandile M

iD Mobile Employee

Hi, @Laurajayjay18

If you’ve been with us for over two years, you should indeed have the required payment history. However, in some cases, applications are rejected due to the results of a credit check.

Please send us a private message via our social media channels (Facebook or Instagram), use our Live Chat, visit our community page, or email us at socialqueries@idmobile.co.uk
so that we can look into your account in more detail.

Thanks,

Zandile

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