Yesterday, I placed an order for a new contract phone deal. A couple of hours later, I received a confirmation email stating that the estimated delivery day is 20th August (2 weeks later) I was under the impression it would be within a few days. I really need this new phone and would like to change my plan to a phone that is in stock to receive it sooner. I cannot contact anyone as I haven’t been assigned a id mobile number yet (as I am a brand new customer) I have tried the chatbot. They won’t put me through to a human unless I have this information. Also I have called their complaint line, and they would speak to me without a id mobile number too. What can I do?