new customer better deal

1 reply
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Why can I get a better deal as a new account rather than an upgrade deal?

Gemma M

iD Mobile Employee

Hi @Playgolf,

Thanks for getting in touch.

New customer deals and upgrade deals can differ. New customers are typically offered standard deals because there is no payment or credit history with iD Mobile to take into account.

For existing customers, upgrade offers may be based on factors such as payment history and credit history with iD Mobile, which can affect the deals available on the account.

Regards,

Gemma M
The iD Mobile Social Media Team

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