Skip to main content
Question

New customer deal vs upgrade

  • August 30, 2025
  • 1 reply
  • 52 views
Lobo Chan
New Contributor

I see new customer deals as sold by Carphone warehouse etc are a bit cheaper than just carrying on with an ‘upgrade’. Should I just leave and buy one of those straight away or talk to their sales team? Also why can’t you set to upgrade in advance for the day your contract end rather than having to do that on the day??

    1 reply

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 3, 2025

    Hey there ​@Lobo Chan, if you’re unhappy with your upgrade deals, please call our sales team on 02071391397 between 9am-6pm, Monday-Friday. If you wish to keep your number, you’ll need to order an upgrade, or do a triangle port.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement