I have received my new handset but no sim card. Do I use my old sim card?
Question
new device received
+8Hi
Sorry to hear that your SIM card was not included with your handset.
If this is a brand new contract, you would need a new SIM card to use the service. However, if this was an upgrade, you should continue using your existing SIM card in your new handset.
For further assistance, please contact our Live Chat team or send us a DM via our social media channels on Facebook or Instagram, and one of our agents will be happy to help.
Owethu
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