New iD mobile contract from Carphone Warehouse

Forum|Forum|1 year ago
April 19, 2025
3 replies
719 views

Hi I have just purchased a new iD mobile and contract from Carphone Warehouse, rather than upgrading via iD directly (as the deals were better). Do I need to cancel my first contract (which is now on a pay monthly basis after 24 months)? And how can I transfer my mobile number to the new phone? I can’t use a PAC code as I am not switching networks. Sorry if this is a stupid question but I don’t want to be paying for 2 contracts.

Best answer by Natalie W

Hi @Lccollopy

Thanks for getting in touch.

To disconnect in the iD Mobile app or My Account Online, you can:

Open the iD Mobile app or log-in to My Account Online.
Tap ‘Plan’.
Tap ‘Leave iD’.
Tap ‘Cancel my iD plan’.

Unfortunately, we are not able to port a number from one iD Mobile plan to another. If you wish to keep the number, you would need to complete a triangle port which involved requesting a PAC and porting the number to a new provider. Once ported, you would then request a PAC from them to port the number back to iD Mobile.

Thanks,

Natalie

N

Natalie WAnswer

iD Mobile Employee

Hi @Lccollopy

Thanks for getting in touch.

To disconnect in the iD Mobile app or My Account Online, you can:

Open the iD Mobile app or log-in to My Account Online.
Tap ‘Plan’.
Tap ‘Leave iD’.
Tap ‘Cancel my iD plan’.

Unfortunately, we are not able to port a number from one iD Mobile plan to another. If you wish to keep the number, you would need to complete a triangle port which involved requesting a PAC and porting the number to a new provider. Once ported, you would then request a PAC from them to port the number back to iD Mobile.

Thanks,

Natalie

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Gurbhej Singh

New Contributor

hi there I have 3 mobile contracts with id mobile,2 contracts are working and 1 is not working. I received it on October 2024 but I didn’t activate the sim (iPhone 16 pro max)

Could you send me SIM card please?

M

Michael Z

iD Mobile Employee

Hi @Gurbhej Singh

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.