Hi I have just purchased a new iD mobile and contract from Carphone Warehouse, rather than upgrading via iD directly (as the deals were better). Do I need to cancel my first contract (which is now on a pay monthly basis after 24 months)? And how can I transfer my mobile number to the new phone? I can’t use a PAC code as I am not switching networks. Sorry if this is a stupid question but I don’t want to be paying for 2 contracts.
Solved
New iD mobile contract from Carphone Warehouse
Best answer by Natalie W
Hi
Thanks for getting in touch.
To disconnect in the iD Mobile app or My Account Online, you can:
- Open the iD Mobile app or log-in to My Account Online.
- Tap ‘Plan’.
- Tap ‘Leave iD’.
- Tap ‘Cancel my iD plan’.
Unfortunately, we are not able to port a number from one iD Mobile plan to another. If you wish to keep the number, you would need to complete a triangle port which involved requesting a PAC and porting the number to a new provider. Once ported, you would then request a PAC from them to port the number back to iD Mobile.
Thanks,
Natalie
Hi
Thanks for getting in touch.
To disconnect in the iD Mobile app or My Account Online, you can:
- Open the iD Mobile app or log-in to My Account Online.
- Tap ‘Plan’.
- Tap ‘Leave iD’.
- Tap ‘Cancel my iD plan’.
Unfortunately, we are not able to port a number from one iD Mobile plan to another. If you wish to keep the number, you would need to complete a triangle port which involved requesting a PAC and porting the number to a new provider. Once ported, you would then request a PAC from them to port the number back to iD Mobile.
Thanks,
Natalie
Reply.
Rich Text Editor, editor1
Editor toolbars
Press ALT 0 for help
Not the answer you were looking for?
Create a new topic and ask a question to the iD Community.
Create a topic
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.