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New iD mobile contract from Carphone Warehouse

  • April 19, 2025
  • 3 replies
  • 422 views
L
Community Member

Hi I have just purchased a new iD mobile and contract from Carphone Warehouse, rather than upgrading via iD directly (as the deals were better). Do I need to cancel my first contract (which is now on a pay monthly basis after 24 months)? And how can I transfer my mobile number to the new phone? I can’t use a PAC code as I am not switching networks. Sorry if this is a stupid question but I don’t want to be paying for 2 contracts. 

Best answer by Natalie W

Hi ​@Lccollopy 

 

Thanks for getting in touch. 

To disconnect in the iD Mobile app or My Account Online, you can:

  1. Open the iD Mobile app or log-in to My Account Online.
  2. Tap ‘Plan’.
  3. Tap ‘Leave iD’.
  4. Tap ‘Cancel my iD plan’.

Unfortunately, we are not able to port a number from one iD Mobile plan to another. If you wish to keep the number, you would need to complete a triangle port which involved requesting a PAC and porting the number to a new provider. Once ported, you would then request a PAC from them to port the number back to iD Mobile. 

 

Thanks,

 

Natalie 

    3 replies

    N
    iD Mobile Employee
    Forum|alt.badge.img+22
    • Natalie W
    • iD Mobile Employee
    • Answer
    • April 21, 2025

    Hi ​@Lccollopy 

     

    Thanks for getting in touch. 

    To disconnect in the iD Mobile app or My Account Online, you can:

    1. Open the iD Mobile app or log-in to My Account Online.
    2. Tap ‘Plan’.
    3. Tap ‘Leave iD’.
    4. Tap ‘Cancel my iD plan’.

    Unfortunately, we are not able to port a number from one iD Mobile plan to another. If you wish to keep the number, you would need to complete a triangle port which involved requesting a PAC and porting the number to a new provider. Once ported, you would then request a PAC from them to port the number back to iD Mobile. 

     

    Thanks,

     

    Natalie 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gurbhej Singh
    New Contributor
    • Gurbhej Singh
    • New Contributor
    • January 27, 2026

    hi there I have 3 mobile contracts with id mobile,2 contracts are working and 1 is not working. I received it on October 2024 but I didn’t activate the sim (iPhone 16 pro max) 

    Could you send me SIM card please?

    M
    iD Mobile Employee
    Forum|alt.badge.img+5
    • Michael Z
    • iD Mobile Employee
    • January 29, 2026

    Hi ​@Gurbhej Singh 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

    Michael
    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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