Skip to main content
Community Member
August 30, 2026

new iphone 17

  • August 30, 2026
  • 1 reply
  • 17 views

I am due an upgrade but I have seen a better deal as a first time buyer on CarPhone warehouse 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 5, 2026

    Hi ​@Tomm124,

     

    Thanks for your post.

     

    If you've seen a better iD Mobile deal through Carphone Warehouse, it's important to be aware that taking out that deal would usually create a new iD Mobile contract with a new mobile number.

     

    Unfortunately, iD Mobile doesn't support internal number transfers, so we wouldn't be able to move your existing iD Mobile number onto a new iD Mobile plan taken out through a third-party retailer.

     

    This means you could end up with:

    • Two active iD Mobile plans, if your current contract remains active, or
    • A new mobile number on the new plan.

     

    If you'd like to keep your existing number, we'd recommend contacting our Sales Team via Live Chat to see what upgrade options are available directly through iD Mobile.

     

    https://www.idmobile.co.uk/live-chat

     

    They may be able to discuss alternative offers and help you find the best available option while keeping your current number.

     

    We hope this helps.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.