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New Contributor
March 12, 2026

new line

  • March 12, 2026
  • 5 replies
  • 86 views

Good morning, I am looking to add another line to my account, can you tell me how I can do this please?

    5 replies

    iD Mobile Employee
    March 12, 2026

    Hi ​@Robert Reid 

     

    Thank you for getting in touch.

    To add another line, you would simply need to place a new order through our website or via Live Chat at https://www.idmobile.co.uk/live-chat or app using the same account details or call our sales team on 08000490250.

     

    Thank you,

    Zandile 

    The iD Mobile Team 

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    New Contributor
    September 5, 2026

    Such a poor Customer journey. Particularly as when you do this ID actively prompts you to log in if you are an existing customer. Only for there to be no journey for existing customers to add additional products. Seems a very poor strategy

    iD Mobile Employee
    September 7, 2026

    Hi ​@Wezlar.

     

    Thank you for your post. I'm sorry to hear the journey didn't work as expected for you as an existing customer.

     

    Could you let me know exactly what you were trying to add to your account?

     

    That would help us understand where the journey is falling short and make sure this gets looked into properly.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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    New Contributor
    September 7, 2026

    I was attempting to add a monthly sim only 

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 10, 2026

    Hi ​@Wezlar,

     

    If you're trying to take out a new SIM-only plan, we'd recommend contacting our Sales Team for assistance with placing the order.

     

    You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

     

    They'll be able to guide you through the available plans and help with the order process.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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