Skip to main content
Question

new order

  • July 13, 2026
  • 3 replies
  • 12 views

How i know if phone is being sent or not 

3 replies

Gemma M
iD Mobile Employee
Forum|alt.badge.img+16
  • iD Mobile Employee
  • July 15, 2026

Hi ​@Rosestock,

 

Thanks for getting in touch.

 

You'll receive an email confirming when your order has been processed. Once your phone has been dispatched, you'll receive a second email from DPD with your delivery details and tracking information.

 

If you haven't received either email, please check your junk or spam folder first.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team


  • Author
  • New Contributor
  • July 16, 2026

Hiya i have the phone I’ve requested a switch for today three has closed my account and id has not swapped yet…what should i do? It will not let me make an account on the app both phone numbers are not recognised


Forum|alt.badge.img+8
  • iD Mobile Employee
  • July 16, 2026

Hi ​@Rosestock ,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks.

Michael