Skip to main content
New Contributor
July 13, 2026
Question

new order

  • July 13, 2026
  • 3 replies
  • 18 views

How i know if phone is being sent or not 

    3 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 15, 2026

    Hi ​@Rosestock,

     

    Thanks for getting in touch.

     

    You'll receive an email confirming when your order has been processed. Once your phone has been dispatched, you'll receive a second email from DPD with your delivery details and tracking information.

     

    If you haven't received either email, please check your junk or spam folder first.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    RosestockAuthor
    New Contributor
    July 16, 2026

    Hiya i have the phone I’ve requested a switch for today three has closed my account and id has not swapped yet…what should i do? It will not let me make an account on the app both phone numbers are not recognised

    iD Mobile Employee
    July 16, 2026

    Hi ​@Rosestock ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.