Hi ​@Rosestock,

Thanks for getting in touch.

You'll receive an email confirming when your order has been processed. Once your phone has been dispatched, you'll receive a second email from DPD with your delivery details and tracking information.

If you haven't received either email, please check your junk or spam folder first.

Regards,

Gemma M

The iD Mobile Social Media Team

Hiya i have the phone I’ve requested a switch for today three has closed my account and id has not swapped yet…what should i do? It will not let me make an account on the app both phone numbers are not recognised

Hi ​@Rosestock ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael