New phone

2 replies
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I placed an order for a new phone (upgrade) and have heard nothing from either ID Mobile or DPD (their carriers) since. Any ideas?

Simoak

Helpful Contributor

@tiger-lil Hi if youve not heard anything yet you need to contact the sales team on 0800 049 0250 and they will be able to help you out ! When i upgraded my phone recently as soon as it was all sorted out i recieved an email from dpd with a 4 digit code which i gave the driver when it was delivered the following day ! So as i said contact the sales team ASAP ! Hope you get your phone sorted soon

Z

Zandile M

iD Mobile Employee

Hi @tiger-lil

Thank you for getting in touch with us.

I am sorry to hear that you have not received any updates regarding your upgrade order. I understand how frustrating it can be when you are waiting for information about a new device.

To allow us to investigate this further, please send us a private message via our Facebook or Instagram page. Once we receive your message, we will be able to look into the status of your order and provide you with an update.

Thank you,

Zandile M

The iD Mobile Team

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