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new phone bit you made a new accoubt not upgrade

  • September 19, 2025
  • 1 reply
  • 9 views
Matthew Walker
Community Member

You are sending me a new phone. I thought is was an upgrade but you telling me now it’s got a new number 

    1 reply

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • September 21, 2025

    Hi ​@Matthew Walker 

     

    If you’ve got a new number, you’ve ordered a new line, completely separate to an existing one.

     

    If you’d like to cancel that in favour of looking into upgrades on your existing plan, please let us know so we can get in touch.

     

    Tom

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