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New Contributor
September 7, 2025
Solved

New phone not working, cancel new contract

  • September 7, 2025
  • 6 replies
  • 124 views

My new apple phone is not working, I have tried everything and it will not log into an apple account, I am absolutely fed up and would like to cancel the new contract and return the phone 

    This topic has been closed for replies.
    Best answer by WelshPaul

    You’re going to have to post a little more information that just “it will not log into an Apple account” if you want help resolving the issue and in a timely manner.

     

    However, if you want to simply return the device, then follow the return procedure as instructed below.

    https://www.idmobile.co.uk/help-and-advice/returns-cancellations

    6 replies

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    September 7, 2025

    You’re going to have to post a little more information that just “it will not log into an Apple account” if you want help resolving the issue and in a timely manner.

     

    However, if you want to simply return the device, then follow the return procedure as instructed below.

    https://www.idmobile.co.uk/help-and-advice/returns-cancellations

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 7, 2025

    I am absolutely fed up, for more details when I try to log into my apple account the message which come up is: Verification failed, An unknown error occurred.  I have been sent a phone that does not function . Please can someone help me cancel the new contract and return the phone 

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    September 7, 2025

    Click on the link above to return your device.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 7, 2025

    When will the link work, the agent is not online 

    WelshPaul
    Platinum 
Contributor
    Platinum 
Contributor
    September 7, 2025

    It tells you everything you need to know on the webpage I linked to above.

    Our Live Chat team will be able to help you return by post. Live chat is open between 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday and bank holidays.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 8, 2025

    Hi ​@ryder_nicola  sorry to hear of the trouble you have had with your phone. Do you still need support with this? 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.