New Contributor

Question

new plan need adding to exsisting account with PAC code

Forum|Forum|16 days ago
September 14, 2026
3 replies
41 views

I already have an account for myself and have bought a new plan for my daughter. I didn’t have the PAC code at check out but it said you can check out and add it later. I have the PAC code now but when I try to add the new plan on my id mobile app it asks for the mobile number but obviously this isn’t recognised as I didn’t enter it or the PAC on checkout. I haven’t activated the new eSIM yet with IDMobile as I didn’t want to risk my daughter’s number changing. How do I now add the plan and PAC code to my account? Any help is much appreciated. Thanks.

switching

iD Mobile Employee

Hi @JEStorr

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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New Contributor

I have the same problem please can you share how I get around this.

iD Mobile Employee

Hi @Binny1965.

Thank you for your post.

Kindly confirm if you are moving from another provider or do you want to move your existing iD Mobile number to a new account?

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.