New plan, new sim, still with ID

Forum|Forum|13 days ago
September 18, 2026
1 reply
9 views

i have recently bought a new sim only plan with iD, i already have a plan that came with my phone, that contract has ended and im trying to use my new sim card plan with my same number

cant figure out how to do this as when i try to add a new plan it doesnt work

at a loss of what to do

Gemma M

iD Mobile Employee

Hi @cezabi,

I'm sorry for the confusion.

As you've taken out a new iD Mobile SIM-only plan, unfortunately we won't be able to move your existing iD Mobile number onto the new SIM. iD Mobile doesn't support internal number transfers between iD Mobile plans.

If you'd like to keep your existing number, we'd recommend:

Contacting the point of sale to discuss returning the new SIM-only plan, if eligible.
Once that's been arranged, contact our Sales Team and ask to upgrade/change your existing plan to SIM-only instead. This will allow you to keep the number already linked to that plan.

You can contact our Sales Team via Live Chat here: https://www.idmobile.co.uk/live-chat

I'm sorry this isn't quite as straightforward as you expected, but the Sales Team will be able to help make sure the plan change is completed correctly while keeping your existing number.

Regards,

Gemma M
The iD Mobile Social Media Team

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