I will be leaving I.D soon. I was thinking about an upgrade after being on a sim only deal for the last 12 months. The quality of customer service has gone so far downhill of late. You cannot even talk to a person anymore, only bots and chats.

After I did some research online, I found much better deals to be had than what ID were offering. Even after spending quite a considerable amount of time in the chat, I was offered an upset thst was more expensive. None of my thoughts or concerns were addressed and the offers presented were more than I was offered on other sites or was willing to pay. Whilst still in the chat, I was disconnect by the ID employee and was unable to send a reply. Not a thank you or goodbye, nothing.

Well done ID Mobile. You have lost yet another customer