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Community Member
October 2, 2025
Question

no communication after trade in

  • October 2, 2025
  • 2 replies
  • 32 views

I sent a trade in recorded delivery which was received a week ago now but I havent heard anything. How long does this take. Thanks 

    2 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    October 2, 2025

    Hi ​@Bevsugden You will get the paid amount quoted once your phone condition is confirmed by one of our Currys engineers. Have you checked your junk/spam for any emails from the team?

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    New Contributor
    September 11, 2026

    Same thing has happened to me. Did you ever hear from them?