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Community Member
AnnekaBaxter
Community Member
October 2, 2025
Question

No confirmation email or eSim

I purchased a eSim on Monday and selected today for the switch but i have received no confirmation email or an eSim, I’ve also contacted support but have received no response - does this mean the order never went through? 

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    1 reply

    Tyler C
    iD Mobile Employee
    Tyler C
    iD Mobile Employee
    October 2, 2025

    Hi here ​@AnnekaBaxter, sorry to hear that. Have you checked your junk folder?

     

    Thanks,

    Tyler

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