Skip to main content
Community Member
CathM
Community Member
September 16, 2026
Question

no confirmation following upgrade

  • September 16, 2026
  • 1 reply
  • 16 views

I have not received a confirmation email or acknowledgment on my ID app of a moblie phone upgrade request made earlier today. I completed all the sections and paid the up front fee for the handset & bought the electrical charger lead.

There is nothing in pending on my credit card about this transaction so should I repeat the actions as over 8 hours ago.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 18, 2026

    Hi ​@CathM,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement