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Community Member
November 2, 2025
Question

No email comfirmation

  • November 2, 2025
  • 2 replies
  • 390 views

I placed an order to upgrade this morning. The first one live chat told me was cancelled so I placed another. The money hasn’t been taken and I have received no email but it said when I ordered delivery tomorrow. So I am wondering what’s going on? I am not being connected to an agent on live chat anymore either.

 

Thanks  

    2 replies

    Geluk
    Silver Contributor
    Silver Contributor
    November 2, 2025

    Rather than take up on a community forum, raise this on their CHAT PAGE.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    November 2, 2025

    Hi ​@Jacob_00100 

     

    I’m really sorry for the confusion and inconvenience caused.
    It sounds like there may have been an issue with your upgrade order. If the first order was cancelled and you placed a second one, but haven’t received a confirmation email or seen a payment taken, it’s possible the second order hasn’t fully processed yet.

    Order confirmations can take up to 24 hours, and emails may sometimes land in your spam or junk folder, please check there just in case.

     

    To get this sorted quickly, I recommend contacting us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the detail.

     

    Lamiya
    iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.