Skip to main content
Community Member
lukeevered
Community Member
September 30, 2025
Question

No email confirmation for iPhone 17 pro max order

I ordered yesterday money has left for upfront cost yet there is nothing on my id app or in my emails about confirmation

    This topic has been closed for replies.

    2 replies

    andewhite
    Platinum 
Contributor
    andewhite
    Platinum 
Contributor
    September 30, 2025

    Did you make a note of your iD order reference number while buying online, ​@lukeevered? 

    If you’ve got an order reference, maybe get in-touch with iD customer service. 

    This community article explains how to contact iD. 

    Forum member (non-iD).
      Tyler C
      iD Mobile Employee
      Tyler C
      iD Mobile Employee
      September 30, 2025

      Hi there ​@lukeevered, sorry to hear that.

       

      You typically receive order confirmation within 24-hours of ordering. if not, as it’s an iPhone Pro Max order, with the sheer number of orders at the moment, you may only receive email confimation once it’s in stock and ready to be dispatched.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement