No email confirmation for iPhone 17 pro max order | iD Mobile Community
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Question

No email confirmation for iPhone 17 pro max order

  • September 30, 2025
  • 2 replies
  • 100 views

I ordered yesterday money has left for upfront cost yet there is nothing on my id app or in my emails about confirmation

2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • September 30, 2025

Did you make a note of your iD order reference number while buying online, ​@lukeevered

If you’ve got an order reference, maybe get in-touch with iD customer service. 

This community article explains how to contact iD. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 30, 2025

Hi there ​@lukeevered, sorry to hear that.

 

You typically receive order confirmation within 24-hours of ordering. if not, as it’s an iPhone Pro Max order, with the sheer number of orders at the moment, you may only receive email confimation once it’s in stock and ready to be dispatched.

 

Thanks,

Tyler