Skip to main content
New Contributor
September 25, 2025
Question

No email for upgrade for proof of purchase

  • September 25, 2025
  • 5 replies
  • 28 views

Could you kindly provide me with proof of purchase documents for my ID Mobile device or contract? I require this urgently and would appreciate your assistance as soon as 

    5 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 27, 2025

    Hi ​@Laurenmc193  this would’ve been included with your parcel, and you will have been emailed an invoice also. Can you check for these?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 27, 2025

    Hi nothing was in the delivery pack and recieved no emails

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 27, 2025

    That is very odd ​@Laurenmc193  as invoices are printed with orders and put in all parcels ​@Laurenmc193 

    And you have received no emails from us? Have you checked your junk/spam folders?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    September 27, 2025

    Hi yes checked the full bag and nothing was on it, nothing in the spam folder either 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 27, 2025

    OK ​@Laurenmc193 

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

    We’ll see you there.
     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.