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no loyalty top up

  • April 8, 2026
  • 1 reply
  • 6 views
U
Community Member

I upgraded two days ago. 

I was advised if I purchased the 10GB data package I would receive unlimited data for the 24 months as an ID perk. I have spoke on the phone, and the chat and still not received this?

Feeling a little frustrated im having to chase this when not had a problem before. 

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • April 8, 2026

    Hi ​@Urmson19,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

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