No monthly sim only deal for exisitng customers?? impossible to chat with live agent

3 replies
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I’m on a monthly unlimited data tariff, but I don’t use enough data to justify it. So I tried to switch to a 60Gb monthly tariff. However the website doesn’t seem to offer any 1 month contract for existing customer at all! Tired to many times to do a live chat but was always fobbed off with ‘We can’t chat right now..’. Can someone please get in touch as I don’t want to pay for extra data I don’t need and this is getting extremely annoying!!

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WelshPaulAnswer

Platinum  Contributor

If you have any issues with the number above, the official sales team number is 020 7139 1397. However, it’s possible that both numbers redirect to the same department. 🤷🏻‍♂️

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

Michael Z

iD Mobile Employee

Hi @Lobo Chan

We apologize for the inconvenience caused by the live chat not working and for the delay in assisting you with changing your plan.

Plan changes and upgrades are handled by our sales team, so the best way to get this sorted quickly is to give them a call at 0800 049 0250. They’ll be happy to assist you with everything.

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaulAnswer

Platinum  Contributor

If you have any issues with the number above, the official sales team number is 020 7139 1397. However, it’s possible that both numbers redirect to the same department. 🤷🏻‍♂️

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.