Hi ​@Indigosnake, 

Thank you for getting in touch, and I’m sorry to hear that you haven’t received any updates regarding your phone trade-in. I understand how concerning this must be, especially as you were quoted £290 and have been waiting for confirmation of the outcome.

Our trade-in service is provided by our sister company, Currys. For assistance with your trade-in, including checking the status of your device and the quoted payment, please contact their Trade-Up team directly at:

TradeUpHelp@currys.co.uk

They’ll be best placed to investigate the status of your trade-in and advise you on when you can expect an update.

We apologise for the inconvenience and appreciate your patience and understanding.

Owethu