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Question

No processing email recieved

  • August 17, 2026
  • 1 reply
  • 12 views

Hi,

I placed my order on the 12th Aug. I got the SMS to say thanks and check my email.

The money was taken from my account.

I have not had the confirmation email. I have checked my junk and it is not in there.

Please can you assist?

Thanks

Simon

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • August 19, 2026

Hi ​@SimonBuckner

 

I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.

 

Owethu