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Community Member
Kokoroch
Community Member
July 3, 2026

No receipt was received with the purchase.

  • July 3, 2026
  • 1 reply
  • 9 views

I have made a purchase at ID mobile and i can not find a receipt in a PDF format. I've tried the live chat. But unfortunately no help was received there. Can someone please help me soon as possible. Employees of ID mobile I NEED YOU HELP!!!

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 6, 2026

    Hi ​@Kokoroch,

     

    We're sorry to hear you're having trouble finding your receipt.

     

    Once your order was placed, you should have received an order confirmation email containing your order number. We'd recommend checking your Junk or Spam folder, as it may have been filtered there.

     

    If you still can't locate the email, please let us know so that we can look into this for you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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