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Community Member
Chanda82
Community Member
June 3, 2026
Question

No update on order. Order email came but have not heard nothing since

I have just upgraded and had the order confirmation come through fine..but have no had no updates since. The order confirmation came through on 28th May. I have no idea if I have been accepted or what the cause is if there has been a problem. 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 4, 2026

    Hi ​@Chanda82,

     

    Thanks for getting in touch and we’re sorry for any confusion regarding your order.

     

    If you’ve received an order confirmation, this means your upgrade has been successfully placed. Any further updates (such as dispatch and delivery tracking) are normally sent once the order moves through our warehouse and is prepared for delivery.

     

    We appreciate it can be frustrating not having regular updates, but sometimes there may be a short delay between confirmation and dispatch while the order is being processed and allocated stock.

     

    If there is any issue with your order, you would normally be notified directly by email or SMS. Otherwise, your next update should be a dispatch confirmation with tracking details.

     

    If you’d like us to check the status of your upgrade in more detail, please contact our Live Chat team here: https://www.idmobile.co.uk/live-chat 

     

    They’ll be able to confirm the current stage of your order and advise on expected delivery date.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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