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New Contributor
October 2, 2025
Question

no upgrade confirmation received

  • October 2, 2025
  • 6 replies
  • 61 views

I upgraded on the 26th September, I have not received confirmation email or email from dpd regarding delivery.

    6 replies

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    October 2, 2025

    Hi ​@LaurenFaye  have you checked your junk/spam folders? Was it definitely an upgrade you ordered? Had you ordered a handset or was it SIM only?

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    New Contributor
    October 2, 2025

    Yes ive checked my junk folders. It was a handset upgrade 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 2, 2025

    Hi there ​@LaurenFaye, what device did you order?

     

    Thanks,

    Tyler

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    New Contributor
    October 2, 2025

    I have 2 upgrades. 1 is for Samsung galaxy s25 plus and the 2nd is Samsung galaxy s25 FE

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 2, 2025

    Hi there ​@LaurenFaye, no problem. I’d recommend calling our Sales Team on 0207 1391 397 between 9am-6pm, Monday-Friday.

     

    Thanks,

    Tyler

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    New Contributor
    October 2, 2025

    I will thanks