Question

no upgrade confirmation received

I upgraded on the 26th September, I have not received confirmation email or email from dpd regarding delivery.

+19

Hi @LaurenFaye have you checked your junk/spam folders? Was it definitely an upgrade you ordered? Had you ordered a handset or was it SIM only?

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Yes ive checked my junk folders. It was a handset upgrade

+24

Hi there @LaurenFaye, what device did you order?

Thanks,

Tyler

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I have 2 upgrades. 1 is for Samsung galaxy s25 plus and the 2nd is Samsung galaxy s25 FE

+24

Hi there @LaurenFaye, no problem. I’d recommend calling our Sales Team on 0207 1391 397 between 9am-6pm, Monday-Friday.

Thanks,

Tyler

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I will thanks

6 replies