not able to upgrade to new iphone

Forum|Forum|16 days ago
September 14, 2026
3 replies
49 views

Why can I buy a whole new contract for the iPhone 17 pro max or the iPhone 18 pro max but when I try and upgrade from the app or website, this isn’t an option for me?

M

Marquerita T

iD Mobile Employee

Hi @MclEvans.

Thank you for your post.

This is likely because your current contract hasn't yet reached the eligible window for an upgrade; all iD Mobile contracts become eligible to upgrade 2 months before the expiry date, which allows you to get a new handset while keeping the same mobile number.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MclEvansAuthor

New Contributor

Hiya,

my contract for the device ended over 1 year ago. I have just been paying for the SIM card allowances. I can upgrade to the iphone17 but I wanted specifically to get the iPhone 17 pro max for the size.

wondered if I could perhaps ring and organise this?

M