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Community Member
Alchemy09
Community Member
September 18, 2026
Question

Number confusion after switch over

  • September 18, 2026
  • 1 reply
  • 9 views

Just switched my son to Id mobile. I sent a text on his old number that I transferred with the PAC yesterday but his reply came through on the number that came with the SIM. How do I stop that happening, please?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 20, 2026

    Hi ​@Alchemy09,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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