Dear iD Mobile Customer Support,

I was informed that my number transfer would be completed by 10 pm yesterday, 28 October, but my phone is still not working.

Both my SIMs are now showing no service or SOS, and I cannot make calls or use mobile data. I have restarted my phone and tried the suggested troubleshooting steps, but nothing has worked.

I am very frustrated because I have been left without a working mobile service, even though the transfer should have been completed by now.

Please investigate this issue urgently and restore my service as soon as possible. I would also like an explanation of why the transfer has not been completed as promised.

I look forward to your urgent response.