New Contributor

Question

old contract ended bought new

Forum|Forum|1 month ago
August 4, 2026
3 replies
28 views

i am existing customer i due upgrade on my account deals are not good so i bought id mobile new deal from third party website now i have 2 numbers .there is option of changing netwrork via pac code is there any way i cancel old contract towards new contract and keep my old phone number in new contract

New plan not upgrade

iD Mobile Employee

Hi @Tanzel

Thank you for getting in touch with us.

Please can you confirm whether the third-party contract you took out is with iD Mobile as the network service provider?

Thank you,

Zandile M

The iD Mobile Team

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TanzelAuthor

New Contributor

Yes it is id mobile

iD Mobile Employee

Hi @Tanzel,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline