Hi ​@Smokin Steve,

I'm sorry to hear you're having trouble changing your plan.

If the app advises that you should be able to change your plan but continues to display a "check again later" message, we'd recommend contacting our Sales Team for further assistance.

They'll be able to check your eligibility, investigate why the option isn't appearing, and discuss the plans available to you.

You can contact them via Live Chat here: https://www.idmobile.co.uk/live-chat

We hope they're able to get this sorted for you quickly.

Regards,

Gemma M

The iD Mobile Social Media Team

Thanks for replying Gemma, I spoke to CS on live chat, and I've got my plan changed to unlimited everything. How long does it take to change on app and updated? Probably today? 

Hi ​@Smokin Steve,

I’m glad you were able to get it all sorted.

Yes, it usually only takes a few minutes for the change to update, but I’d recommend allowing at least 30 minutes for everything to show correctly in the app.

Kind regards,

Tashnieka
The iD Mobile Team

Thanks been about a hour, still no change as yet. I'll keep checking. 

Hi ​@Smokin Steve,

I'm sorry the change hasn't come through yet.

If you haven't already, please try restarting your phone, as this can help refresh your allowances and services.

It's also worth noting that changes don't always show immediately in the iD Mobile app. In some cases, it can take up to 24 hours for the app to fully update and reflect the change.

However, if you've purchased a data add-on, the data itself should normally be available before the app updates.

Please keep an eye on it over the next few hours, and if there's still no change after 24 hours, please let us know so that we can dive deeper into this. 

Hopefully it updates for you soon.

Regards,

Gemma M

The iD Mobile Social Media Team

All sorted now Gemma.. Contacted live chat, they forgot to send it through. All sorted now. unlimited everything is active