Order Update

Forum|Forum|8 months ago
January 2, 2026
1 reply
128 views

I placed an upgrade order yesterday, but on my account I'm still being offered upgrade deals, and there doesn't seem to be a record of my order anywhere on my account. Has something happened that I'm unaware of? I have an order number, etc.

Many thanks.

Decembersangel72

Gold Contributor

Hi @Mardymarigold

Unfortunately we will not be able to help you with regards to your problem as we are also iD Mobile customers and we have no access to your account details.

Your best option is to contact the iD Mobile team to get to the bottom of this.

The iD Mobile sales team can be reached by phone at 020 7139 1397.

Their operating hours are between 9 am and 6 pm, Monday to Friday

Or you can contact the Live Chat:-
https://www.idmobile.co.uk/live-chat

When you contact the Live Chat (via the link from @Isa M ):-

Type ‘talk to a person’ in the dialogue box and this will bypass the chatbot.

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

You can also contact iD Mobile via:-

Send a private message via their Socials (Facebook, X or Instagram)
iD Mobile social media accounts:-