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Community Member
Juhes
Community Member
July 8, 2026

order/upgrade

  • July 8, 2026
  • 1 reply
  • 8 views

Hi last night I placed an order for an upgrade.  There was an upfront cost so I put in my card details and a message said my order was being processed but no money was taken amd I did not receive any confirmation?

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    July 8, 2026

    Hi ​@Juhes ,

     

    I'm sorry for the inconvenience.

    I'd recommend contacting our Sales Team on 0800 049 0250, as they'll be able to check the status of your order and assist you further. Alternatively, you can also contact them via Live Chat.

     

    -Michael z

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