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order/upgrade

  • July 8, 2026
  • 1 reply
  • 2 views

Hi last night I placed an order for an upgrade.  There was an upfront cost so I put in my card details and a message said my order was being processed but no money was taken amd I did not receive any confirmation?

1 reply

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  • iD Mobile Employee
  • July 8, 2026

Hi ​@Juhes ,

 

I'm sorry for the inconvenience.

I'd recommend contacting our Sales Team on 0800 049 0250, as they'll be able to check the status of your order and assist you further. Alternatively, you can also contact them via Live Chat.

 

-Michael z