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Community Member
August 13, 2026
Question

Ordered the New PIXEL 11 XL but want to change the colour of the phone

  • August 13, 2026
  • 1 reply
  • 25 views

Hi All,

Ive upgraded my phone to the new Pixel 11 PRO XL but have chosen the wrong colour, could I change this without cancelling and reordering?

Thanks

Jonathan

    1 reply

    iD Mobile Employee
    August 15, 2026

    Hi ​@SmudgeUK 

     

    Thank you for getting in touch. Congratulations on your new Pixel 11 Pro XL!

    Kindly note that we're unable to change the colour of a device once the order has been processed. The available options will depend on the current status of your upgrade order:

    • If the order has not yet been dispatched, there may be a chance for our Orders Team to review whether any amendments can be made.
    • If the order has already been dispatched, the colour cannot be changed. You would need to either:
      • Refuse delivery and contact us once the order is returned, or
      • Accept the delivery and arrange a return/exchange in line with the returns policy.

    Please send us a private message via our socials (Facebook or Instagram) so that we can check for you.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

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