Ordered the New PIXEL 11 XL but want to change the colour of the phone

Forum|Forum|1 month ago
August 13, 2026
1 reply
26 views

Hi All,

Ive upgraded my phone to the new Pixel 11 PRO XL but have chosen the wrong colour, could I change this without cancelling and reordering?

Thanks

Jonathan

Z

Zandile M

iD Mobile Employee

Hi @SmudgeUK

Thank you for getting in touch. Congratulations on your new Pixel 11 Pro XL!

Kindly note that we're unable to change the colour of a device once the order has been processed. The available options will depend on the current status of your upgrade order:

If the order has not yet been dispatched, there may be a chance for our Orders Team to review whether any amendments can be made.
If the order has already been dispatched, the colour cannot be changed. You would need to either:
- Refuse delivery and contact us once the order is returned, or
- Accept the delivery and arrange a return/exchange in line with the returns policy.

Please send us a private message via our socials (Facebook or Instagram) so that we can check for you.

Thank you,

Zandile M

The iD Mobile Team

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