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Gemloumann
Community Member
May 4, 2026
Solved

out of contract

  • May 4, 2026
  • 2 replies
  • 26 views

If I upgrade my plan 6 months before my contract is up do I have to keep it for another 2 years? 

    Best answer by Zandile M

    Hi ​@Gemloumann 

     

    Thank you for getting in touch with us.

    If you choose to upgrade your plan before your current contract has ended, this will start a new agreement from the date of the upgrade. This means a new minimum term 12 or 24 months would begin at that point.

    So yes, upgrading 6 months early would reset your contract, and you would be committed to the new term from the upgrade date.

    If you’d like, we can check your upgrade eligibility and go through the options available to you before you decide. Please contact our sales team on 08000490250.

     

    Thank you,

     

    Zandile m 

    The iD Mobile Team 

    2 replies

    MZone
    Platinum 
Contributor
    MZone
    Platinum 
Contributor
    May 5, 2026

    Some plans are monthly, some are 12 months and some are 24 months so depends on the plan you choose. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    iD Mobile Employee
    Zandile MAnswer
    iD Mobile Employee
    May 5, 2026

    Hi ​@Gemloumann 

     

    Thank you for getting in touch with us.

    If you choose to upgrade your plan before your current contract has ended, this will start a new agreement from the date of the upgrade. This means a new minimum term 12 or 24 months would begin at that point.

    So yes, upgrading 6 months early would reset your contract, and you would be committed to the new term from the upgrade date.

    If you’d like, we can check your upgrade eligibility and go through the options available to you before you decide. Please contact our sales team on 08000490250.

     

    Thank you,

     

    Zandile m 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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